Summary
- Returns are only accepted for faulty, damaged, incorrect, or lost orders
- No returns for change of mind or incorrect ordering
- Issues must be reported within 24 hours of delivery
- Products are supplied for laboratory research use only
- We only ship within the United Kingdom
Consumer Rights (UK Customers)
Nothing in this policy affects your statutory rights under UK law.
Under the Consumer Rights Act 2015, you are entitled to a remedy if goods are:
- Faulty
- Not as described
- Not of satisfactory quality
Where applicable, these rights override any conditions outlined below.
Nature of Products
All products sold by D&L Peptides are supplied strictly for laboratory research purposes only.
- Not for human or veterinary use
- Not eligible for return due to misuse or incorrect application
- Customers must ensure suitability before purchase
Eligibility for Returns
Returns will only be considered in the following cases:
- Lost shipment – confirmed by the courier
- Order cancellation – approved prior to dispatch
- Faulty, damaged, or incorrect product – verified upon inspection
We do not accept returns for:
- Change of mind
- Incorrect ordering
Damaged or Defective Goods
If your order arrives damaged or defective:
- You must notify us within 24 hours of delivery
- Failure to report within this timeframe may result in the claim being declined
- Evidence (e.g. photographs) may be required
The product may need to be returned for inspection.
Returns Process
- All returns must be authorised in advance
- Where approved, a prepaid returns label will be provided where appropriate
- Items must be returned in original condition unless faulty
Refunds & Replacements
- Issued only after inspection and verification
- Determined in line with UK consumer law
Refunds will not be issued for:
- Misuse or improper handling
- Incorrect application
- Failure to follow product guidance
Order Cancellations
Orders may only be cancelled before dispatch. Once dispatched, they must follow the returns process where applicable.
Shipping Consistency
- We ship UK-wide only
- No international shipping or returns are offered
- Delivery responsibility transfers upon confirmed delivery unless proven lost or damaged
Acceptance of Policy
By placing an order, you confirm that you:
- Accept this Returns & Refunds Policy
- Understand the research-use-only nature of our products
- Have reviewed our Shipping Policy and Terms & Conditions
Contact
Please contact us via our Contact Page before returning any items.